The most important link in the chain of combating counterfeiting is undoubtedly the group of people who professionally handle cash on a daily basis.
Forming the first protective barrier for the integrity of the currency, persons handling banknotes and coins on a daily basis are not only expected to have an excellent knowledge of the characteristics of genuine banknotes, but also to continuously develop their sense of touch and sight when handling and watching the currency and to memorise the characteristics of genuine banknotes. This will enable them to quickly compare the memorised characteristics of genuine currency with the characteristics of the currency being authenticated and separate suspect counterfeits. The Croatian National Bank, for the purpose of providing specialist training to persons professionally handling cash on a daily basis, including primarily kuna and euro banknotes and coins, implements the National Training Programme on Banknote and Coin Authentication for Bank and Financial Institution Employees.
The National Training Programme is also implemented for some target groups whose members are not professional cash handlers, but who handle large quantities of banknotes and coins on a daily basis, including employees in the trade sector.
The National Training Programme is also available to other interested subjects.
The content and schedule of the training course are tailored to each specific group. The training is carried out at several levels in an aim to raise attendees' awareness of the need to check the authenticity of banknotes and coins on an ongoing basis and to enable them to acquire skills required for effective authentication.
The training is both theoretical and practical at all levels. The theoretical training is provided by the National Counterfeit Centre staff, while experts from the National Analysis Centre and Coin National Analysis Centre conduct practical training. By means of presentations and by direct handling of authentic and counterfeit banknotes they provide the course attendees with the expertise acquired through specialist training in eurozone printing works and currency authentication centres and applied in practice while working extensively with suspected counterfeit and counterfeit banknotes.
The training is carried out at four levels, depending on the target group.
The first level of training is aimed for cashiers, toll collectors, casino cashiers, final grade students of trade schools and schools of similar type, as well as for all other groups that may perform or perform activities involving everyday handling of large quantities of banknotes and coins.
The second level of training is primarily aimed for the staff of entities subject to the Decision on the conditions for the recycling of kuna and lipa banknotes and coins, who professionally handle cash on a daily basis, including the staff at cash desks and vaults of banks, financial institutions and other authorised payment service providers as well as the staff of specialised institutions and business entities recycling banknotes and coins, including the Financial Agency, the Croatian Post and authorised exchange offices.
The third level of training is intended for instructors-to-be that have passed the second level and who will be appointed, on the invitation from the Croatian National Bank, by the responsible persons in banks or institutions of their employment.
The fourth level of training comprises basic and specialist training for law enforcement officers engaged in the fight against counterfeiting, organised by the Croatian National Bank in cooperation with the National Police Office for Suppression of Corruption and Organised Crime.
How to apply for the training?
Fill in the Training Application e-form, which should be filled in and sent to the address firstname.lastname@example.org. The Croatian National Bank will schedule the training for the applicant, taking into account that all institutions are equally represented.
The Croatian National Bank will notify the applicant of the training schedule. The applicant will be obliged to fill in an anonymous Survey Form and submit it to the Croatian National Bank before the start of the training. The Form is to be part of the training application providing information on the applicant's prior knowledge of the matter.
Upon completion of the training, the attendees will fill in an Evaluation Form.
First level training attendees are awarded a Certificate confirming the completion of the first level of training for the manual authentication of banknotes and coins carried out by the Croatian National Bank.
Second level training attendees, following a written examination, are awarded a Verification Statement confirming a successful completion of the second level of training at the Croatian National Bank for the manual authentication of banknotes and coins and achieving instructor status for conducting training at the institution of employment. The instructors are required to file periodic Reports on further training of the staff at their institutions.
Third level training attendees, following a written examination, are awarded a Verification Statement confirming a successful completion of the third level training at the Croatian National Bank for the manual authentication of banknotes and coins.