Replacement of cash

Published: 31/1/2015
Invalid banknotes can be replaced in person at the cash desk of the Croatian National Bank or by post. Entities subject to the Decision on handling of unfit or suspect cash (OG 30/2021) accept and replace damaged kuna banknotes and coins. The Croatian National Bank replaces exclusively stained and extremely damaged banknotes in accordance with the conditions for the replacement.

REPLACEMENT OF BANKNOTES WHOSE STATUS OF A LEGAL MEANS OF PAYMENT HAS EXPIRED

The Croatian National Bank replaces the banknotes whose status of a legal means of payment expired in accordance with the decisions of the Croatian National Bank (hereinafter referred to as the 'invalid banknotes') for their entire value and without time limitation.

Replacement of invalid banknotes at the Croatian National Bank

Invalid banknotes can be exchanged in person at the cash desk of the Croatian National Bank at Ulica Račkoga 5, Zagreb, on work days, from 9 am to 1 pm, or posted to the following address:

Hrvatska narodna banka
Currency Area
Trg hrvatskih velikana 3
PO Box 859
10000 Zagreb
Republic of Croatia

Posted invalid banknotes will be replaced by valid banknotes for their entire value and returned to the sender. The amount of the replaced banknotes can be paid to the sender’s account in kuna. If the sender opts for the payment to the account, together with the submitted banknotes, the sender should also indicate the information on the account to which the amount of the replaced banknotes will be paid.

Does the Croatian National Bank charge any fee for the replacement of invalid banknotes?

The Croatian National Bank does not charge any fee for the replacement of invalid banknotes.

ACCEPTANCE AND/OR REPLACEMENT OF DAMAGED BANKNOTES AND COINS

Damaged kuna banknotes and coins are accepted and/or replaced by:

  • credit institutions
  • providers of payment services authorised to provide payment services in the Republic of Croatia in accordance with the law governing payment services
  • authorised exchange offices
  • the Financial Agency
  • HP – Hrvatska pošta d.d.

If the bearer presents over 50% of the banknote or if whole coins are presented that can be machine-processed and are recognisable both on the obverse and on the reverse in order to establish their authenticity.

The Croatian National Bank exclusively replaces stained and extremely damaged banknotes and coins if they meet the conditions for replacement pursuant to decisions in effect.

Replacement of stained kuna banknotes at the Croatian National Bank

The Croatian National Bank replaces stained kuna banknotes where the staining has not resulted from the activation of electrochemical protection devices. When completing the Application for the analysis and replacement of stained kuna banknotes the applicant must describe in detail how the staining occurred.

The Croatian National Bank replaces the banknotes that have been stained as a result of the activation of electrochemical protection devices where the applicant encloses the documentation on the reason of their activation. When completing the Application for the analysis and replacement of stained kuna banknotes, the applicant must describe in detail how the damage occurred.

Damaged banknotes and coins that the Croatian National Bank does not replace

The Croatian National Bank does not replace damaged banknotes where it has sufficient reason to believe that such banknotes have been damaged in the course of committing a criminal offence or coins that have been damaged for reasons other than wear in circulation.

The Croatian National Bank does not replace stained kuna banknotes where an explanation as to the cause of staining is not provided by the applicant and it has sufficient reason to believe that such banknotes have been damaged due to the activation of electrochemical protection devices.

The Croatian National Bank does not replace damaged banknotes and coins that were soiled in such a manner as to present a risk to health and safety.

Replacement of damaged kuna banknotes at the Croatian National Bank

The Croatian National Bank replaces damaged kuna banknotes even when presented with 50% of the banknote or less than 50% of the banknote, provided that the applicant by a written confirmation of the competent institution, for example, the Ministry of the Interior of the Republic of Croatia, proves the occurrence of a force majeure event as a result of which the missing parts of the banknotes have been damaged and provided the authenticity of the kuna banknote is established. The applicant submits the damaged kuna banknotes together with the completed Application for the analysis and replacement of damaged kuna banknotes.

By way of exception from the above, the Croatian National Bank replaces damaged kuna banknotes when submitted with 50% of a banknote or less than 50% of a banknote if based on the data from the Application for the analysis and replacement of damaged banknotes and completed technical analysis it may be unequivocally concluded that the missing parts of the banknote have been destroyed.

Replacement of damaged kuna coins at the Croatian National Bank

The Croatian National Bank replaces exclusively damaged kuna coins if presented with whole coins recognisable from the obverse or the reverse. The applicant submits the damaged kuna coins together with the completed Application for the analysis and replacement of damaged coins.

Replacement of damaged cash at the Croatian National Bank

Put together all parts of the damaged banknotes and fill in the Application for the analysis and replacement of damaged kuna banknotes. Give all the known details of the manner in which the damage occurred. Please attach a police record on the cause of the damage, if any, e.g. a record of a fire, to the application.

Damaged cash, accompanied by the applications, may be submitted in person to the Croatian National Bank in Zagreb, Trg hrvatskih velikana 3, or posted to the following address:

Hrvatska narodna banka
Currency Area
Trg hrvatskih velikana 3
PO Box 859
10000 Zagreb
Republic of Croatia

If damaged cash that the Croatian National Bank does not replace is submitted for replacement, such cash will be returned to the sender.

What happens next with damaged cash?

The damage is assessed at the National Analysis Centre and Coin National Analysis Centre to verify the conditions for the replacement. The analysis on average lasts several days. The assessment may last several weeks in the case of cash which has been damaged to a greater degree or where the authentication has to be partly carried out in specialised forensic laboratories.

Does the Croatian National Bank charge any fee for the analysis and replacement of damaged banknotes and coins?

The Croatian National Bank sets and charges a fee for kuna banknote and coin analysis in the following cases:

  • in cases of kuna banknotes damaged by the activation of anti-theft devices if at least 100 (in writing: one hundred) pieces of kuna banknotes are submitted for replacement – in the amount of HRK 1.00 (in writing: one kuna) per damaged note submitted for replacement
  • in cases of damaged kuna coins if at least 1,000 (in writing: one thousand) pieces of damaged kuna coins are submitted for replacement – in the amount equalling 3% (in writing: three percent) of the nominal value of damaged kuna coins submitted for replacement.

The Croatian National Bank does not charge a fee for the analysis of kuna banknotes and coins in cases when the cash was damaged in the course of attempted or committed burglaries, theft or other criminal offences.

Does the Croatian National Bank replace damaged foreign cash?

The Croatian National Bank does not replace damaged foreign cash, but only the currency which it has the exclusive right of issue – kuna banknotes and kuna coins.

Where can damaged foreign cash be replaced?

Damaged foreign cash can be replaced at the applicant's bank, at foreign banks or at the central bank of the country which has issued such foreign currency.

Damaged euro banknotes can be replaced at banks or central banks of EMU countries. For further details on the replacement and fees, please visit the websites of central banks.