Payment institution

Published: 31/1/2015 Modified: 20/10/2025
The Croatian National Bank will grant authorisation to provide payment services if it assesses, based on the application and the submitted documentation, that all the conditions prescribed by the Payment System Act have been met.

A payment institution means a legal person established in the Republic of Croatia, which has been authorised by the Croatian National Bank to provide one or several payment services.

Submission of the application for authorisation

A legal person established in the Republic of Croatia intending to provide payment services as a payment institution (hereinafter referred to as 'applicant') submits an application to the Croatian National Bank for an authorisation to provide payment services, accompanied by all the required documentation and information as prescribed by Article 85 of the Payment System Act.

The prescribed documentation and information to be submitted to the Croatian National Bank for the purpose of issuing an authorisation to provide payment services are specified in the Guidelines on the information to be provided for the authorisation of payment institutions and e-money institutions and for the registration of account information service providers under Article 5(5) of Directive (EU) 2015/2366.

Specific requirements concerning certain documentation and information, submitted by the applicant pursuant to Article 85 of the Payment System Act, are governed in more detail in the following regulations:

In addition to the application and the prescribed documentation, the applicant should also submit a completed and signed Form for the collection and processing of personal data.

Decision of the Croatian National Bank

Based on the submitted application and information available to it, the Croatian National Bank issues the authorisation to provide payment services in an administrative procedure if all the conditions referred to in Article 84 of the Payment System Act have been met. Under the provisions of the Payment System Act, legal persons may enter payment services in the register of companies only after the Croatian National Bank has adopted a decision authorising the provision of one or more payment services.

Legal persons may provide payment services only after these payment services have been entered as business activities in the register of companies.

Based on the issued authorisation, a payment institution may, in accordance with the conditions set out in the Payment System Act, provide payment services in the territory of another Member State, under the right of establishment (through a branch with a head office in the host Member State or through an agent with a head office or place of residence in the host Member State) or based on the freedom to provide services (directly or through an agent with a head office or place of residence in the host Member State). The payment institution which intends to provide payment services in the territory of another Member State is required to notify the Croatian National Bank thereof in advance.